Dynamics CRM delivers contact center functionality by combining, displaying, and manipulating data from sales, marketing, case management and contracts  in a single user interface. Corpdata can help your organisation gain the most from Dynamics CRM capability to provide a 360° view of customer interactions.

Streamline business processes by creating automation workflows. This reduces data entry duplication saving time and resources. Corpdata can assist your organisation to integrate computer telephony by using Dynamics CRM's consistant framework to connect to CTI systems with key business data. Identify and avoid processing bottlenecks by allowing managers to have swift access to transaction and activity reporting.

Delivering a positive experience is essential for any company to retain customers and grow its business. Corpdata can configure a familiar, intelligent and connected experience, giving your organisations customer service professionals a complete view of their clients, along with insightful and actionable guidance enabling them to deliver the best possible customer service experience.

Knowledge

Use familiar and graphical tools to track and monitor the flow of customer service issues and their resolution.

Access to information

Speed case handling by making it easy to find information with a built-in knowledge repository.

Smart Devices

Take advantage of drag and drop notification configuration, and forms designed for mobile devices.

Case Management

 Better manage customer issues and problems