Case Management

Dynamics CRM enables organisations to capture information about customer issues and link the resolution of those issues in a central knowledge repository.  This feature ensures that any IP gained during successful issue resolution is available though out the organisation for future reference.
 

Organisations can directly create cases, or convert them from activities that initiate the reporting of a customer issue.

Create, track and record activities like phone calls, emails or tasks. Monitor time spent on each case.

Speed up resolution times and make billing easier. Monitor time consumed on contract allotments that customers have purchased.

Create solutions for case management, but not just for customers, also work with contractors, suppliers, resellers and others.

 

Utalise social networking resources to gain customer feedback on isues and resolutions. Allow your customers to communicate issues and problems via Twitter, Facebook and other social network hubs.

Extend CRM

Rapid Customisations

Point-and-click customisation of data management, workflow, user experience, access and security, analytics and reporting.

Workflow

Cinfigure personal, team or organisational workflows.

Productivity strategy

Simplify the way you connect with customers, partners, contractor and vendors in the cloud.

Configurable rules, processes and workflows

Automated actions with triggers based on events, time or business logic.