Corpdata meets the changing expectations of its customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that lets them work in a personal, natural way. 

Access your customer's entire transaction history from just one location. Corpdata can assist your organisation to create a single entry and exit point for Service Delivery. Access cases, communication and activity history, monitor active sales and opportunities and establish SLA tracking with Dynamics CRM. Ensure your customers get the service they deserve. Create and set case routing and escalation rules. Create queues for action by service teams. Send customers automated notifications when a case is logged or it's status changes. Trigger email alerts when SLA are breached.

Stay connected across teams with a centralised view of service calendars and resources. Establish rules-based approvals and escalations to route cases to the right person or team.

Case management

Enable role based access and permissions to accounts and data. Keep track of business data with automatic notification of changes.

Get the right information at the right time

Speed case handling by making it easy to find case information. View cases across individual or team queues.

 Customer Service

 Case Management

Mobility

Manage and update service scedules and appointments through notifications and alerts to mobile devices.